Authentic World LLC uses a holistic and sustainable organizational approach. Working with you to create a workable, long-term change in your library. Not just a cosmetic change or a one-time “fix,” but a truly organic plan that brings out the talent, creativity and brilliance of the organization to create a relevant and Dynamic Library.
Available workshops. Contact melissa@authenticworldllc.com for more detailed descriptions.
Library Merchandising : Creating the Dynamic Space
Patrons love a good mystery, but not when it is their library.
Whether you are designing a new building, remodeling or just want to jazz up your current space, merchandising is vital. The patron should be able to come in, immediately feel comfortable and able to get the lay of the land at first glance. Coupled with good customer service, merchandising can transform your library.
Using retail display techniques, public relations, and everyone’s natural creativity, we can create a retail model that works for everyone on your staff and takes very little time and effort. Create a relevant and functional library that works for both your patrons and your staff.
Topics include:
· Basic Merchandising Models
· Easy & Effective Display Techniques
· Creating a Merchandising Plan that Works
· Getting the Whole Library Involved!
I can hear you rolling your eyes! An Integral Approach to Customer Service
We have all been trained in basic customer service techniques, but there are many subtle behaviors that others see that we aren’t even conscious of doing. Going beyond the basics and creating a greater awareness of the may ways we communicate decreases misunderstandings and increases customer satisfaction.
Most customer service training is “reactive-based” whereas this workshop is more holistic, focusing on integral behaviors which are applicable in any situation.
Topics include:
· What is Professional?
· What is Customer Service?
· Staff Relations as Customer Service
· Listening Skills
· Body Language
· Conflict Resolution
That’s Not What I Said! : Understanding Each Other
We’ve all experienced it. Five people go to the same meeting, yet come away with five different takes on what occurred. None of them are wrong, they just each have different ways of seeing things Their focuses are on different aspects of organization, yet they need to learn to communicate with all of them.
When everyone in an organization understands the different ways we view the world based on our personalities, communication becomes more efficient and worthwhile.
Topics include:
· The five basic archetypes and their focus
· What is your dominate archetype?
· Respecting and celebrating the differences
· How to communicate effectively
· Skillful ways to make the organization gel
Manage the Library, Lead the Team
The world is changing and management needs to change with it. Old models of management structure will just not work anymore. Rather than “managing” people why not lead them?
Compassion does not mean “wimpy” and keeping everyone happy. It means doing the right action. It may mean being very sharp to cut through, as in disciplinary action, or being open and listening, for conflict resolution. Yet all actions are done in a gentle and open manner creating a healthier balance for everyone.
You will receive tested methods that actually work and are sustainable for creating a more harmonious and productive workplace.
Topics include:
· Conflict Resolution
· Staff Inventory & Evaluation
· Creating Peer Leadership
· Body Language
· Compassionate Communication
· Meetings that Work
"Together We Are An Ocean" Creating the Confident Team
Everyone from the front desk to the custodian sweeping the floor, from the cataloger to the volunteer shelver, needs to take ownership of the organization. Taking responsibility for their very important part in keeping the organization running smoothly creates a more harmonious team and a better place to work.
Topics Include:
· What is Peer Leadership?
· Are you in the Right Job?: Personal Inventories
· Conflict Resolution
· Body Language
· Compassionate Communication
*Individually, we are one drop. Together, we are an ocean.” Ryunosuke Satoro
Personalized Workshops
Combine various elements of the previous workshops to fit your needs. Contact me at melissa@authenticworldllc.com and we can create the workshop you need.
These programs are available as workshops, all-day
seminars or a longer consulting period.
Another option is a 1-hour staff meeting presentation focusing
on one particular topic.
